About the Role:
Are you the go-to person for answers and love helping people find their way? As a Journey Genius, you’ll be the friendly face at Northern Rail stations, ready to provide accurate, real-time travel advice to customers. Whether it’s helping someone find the best ticket deal, answering questions about train schedules, or making a passenger’s day with your expert guidance, this role is all about creating brilliant customer experiences.

If you’re confident, resourceful, and love working in a dynamic environment, this is your chance to shine. You’ll play a key role in keeping the North moving, one happy customer at a time.

What You’ll Be Doing:

• Be the station superstar: Greet passengers with a smile and make sure they have all the information they need for their journey.
• Answer it all: From train delays to ticket prices, promotions, and seat reservations, you’re the expert everyone relies on.
• Connect the team: Work with porters and station staff to make sure customers needing assistance are looked after.
• Keep the vibe positive: Liaise with station leaders and departments to keep everything running smoothly.
• Stay cool under pressure: Handle busy periods with confidence and ensure every customer feels supported.

Who You Are:
You’re someone who thrives on helping others and can think on your feet. Here’s what makes you stand out:

• Customer-first mindset: You love going the extra mile to make someone’s day better.
• Super organised: Prioritising tasks is your secret weapon, and nothing gets forgotten on your watch.
• Confident and assertive: You handle tricky situations with ease and keep cool under pressure.
• Team player: You work brilliantly with others but also know how to take the lead when needed.
• Safety savvy: You’re serious about health and safety and always follow the rules.
• Flexible and adaptable: Shifts, evenings, weekends? No problem—you’re ready to roll with it.

Why This Role Matters:
Northern Rail doesn’t just connect trains—it connects people to jobs, families, friends, and opportunities. As a Journey Genius, you’ll help make those connections seamless, ensuring passengers feel supported, valued, and confident in their travel. From ensuring timely information to providing a helping hand, you’re an essential part of the journey. Ready to make a difference, one journey at a time? Join the Northern Rail family today and start your adventure!