About the Role:
Are you someone who loves solving problems, interacting with people, and keeping things running smoothly? As a Revenue Hero, you’ll be on the frontline, ensuring every passenger has a valid ticket while delivering top-notch customer service. You’ll be travelling across the Northern network, assisting passengers, tackling fare issues, and protecting vital revenue that helps keep the North moving.

If you enjoy variety, thrive in dynamic environments, and are ready to make a real impact, this role is for you!

What You’ll Be Doing:
Your day will be packed with exciting challenges and meaningful tasks:

• Safety first: Ensure the safety of passengers and colleagues in every situation.
• Ticket checks and fare protection: Inspect tickets, validate payments, and handle any irregularities, from issuing Penalty Fares to Travel Incident Reports.
• Cash handling pro: Manage cash transactions securely and efficiently.
• Customer service champion: Assist passengers with enquiries and create a welcoming travel experience.
• Teamwork makes the dream work: Collaborate with Train Conductors to devise effective strategies for revenue collection and protection.
• Reporting expert: Keep accurate and timely records of your activities to support operational success.

Why This Role Matters:
Every year, over 100 million passengers travel with Northern. Your role as a Revenue Officer ensures that everyone travels fairly, safely, and with the best possible experience. You’ll be contributing to the success of the network while playing a key role in delivering the high standards passengers expect.

Who You Are:
You’re confident, driven, and ready to make a difference. Here’s what makes you the perfect fit:

• Customer-focused: You know how to handle enquiries with tact, patience, and a positive attitude.
• Problem-solver: You thrive under pressure and find solutions in challenging situations.
• Excellent communicator: You’re great at face-to-face interactions and know how to write clear and concise reports.
• Team player: You collaborate effortlessly but can also work independently when needed.
• Detail-oriented: You have a sharp eye for accuracy and can handle numbers with ease.

No prior experience? No problem! We’ll provide you with full training to succeed in this role.

Why Northern?
Northern Rail is about more than trains—it’s about connecting people to opportunities, communities, and adventures across the North. With 2,500 trains running daily, we’re at the heart of driving economic growth, enhancing passenger experiences, and reducing environmental impact. If you’re ready to make a difference and build your career in a role that matters, join us as a Revenue Hero. Apply now and help us keep the North moving!